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Chat, automation or an always-on agent?

Each approach is useful. The difference is how much context, adaptability and continuity the work requires.

Best for quick thinking

Regular AI chat

  • Immediate questions and explanations
  • Brainstorming with a person in the loop
  • Short tasks completed in one session
  • Direct back-and-forth guidance
Best for fixed rules

Traditional automation

  • Predictable triggers and repeatable steps
  • Structured inputs and stable outputs
  • High-volume routing between systems
  • Little interpretation between steps
Best for evolving work

OpenAI Dot

  • Longer workflows that span tools and time
  • Work that needs planning and adaptation
  • Persistent context around an outcome
  • Human review at defined decision points

Start with one outcome, not every process.

Pick a workflow with clear inputs, a defined finish line and an obvious moment for human review.

Build the workflow brief